Vend Subscription

Cancellation

• When does my account close when I cancel it?
• What happens to my store data and store access when I cancel my account?
• If I cancel my account early, will I be refunded the balance?
• When does my Vend subscription end?

Invoice Request

• Error "Your statement is not ready yet" when trying to View Latest Statement
• Can I negotiate my pricing plan?

On-Ice

• Can I put a single outlet or register on ice?
• Can I access data while my account is on ice?
• How to reactivate your Vend account that is on-ice

Failed Payments

• What to do when your Vend account payment fails
• How to update billing details for an overdue Vend account

Plan Changes

• What is the difference between the Lite and Pro Plans?
• Will I be charged automatically if I add an extra outlet/register?
• How much does it cost to add a new outlet?
• Will my billing be updated when I delete a register?
• How to switch between monthly and annual billing

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Billing FAQs

• Does Vend charge GST for Vend accounts in Singapore?
• Vend and the California Consumer Privacy Act (CCPA)
• How to download your latest invoice from the Billing Tab
• Does Vend charge VAT for Vend accounts in the UK?
• Error: 'There was a problem updating the billing recipient. Please try again.'

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