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Vend Subscription

Problem Tickets

  • What to do in a Vend outage

Cancellation

  • When does my account close when I cancel it?
  • What happens to my store data and store access when I cancel my account?
  • If I cancel my account early, will I be refunded the balance?
  • When does my Vend subscription end?

On-Ice

  • Can I put a single outlet or register on ice?
  • Can I access data while my account is on ice?
  • How to reactivate your Vend account that is on-ice

Failed Payments

  • What to do when your Vend account payment fails
  • How to update billing details for an overdue Vend account

Plan Changes

  • What is the difference between the Lite and Pro Plans?
  • Will I be charged automatically if I add an extra outlet/register?
  • How much does it cost to add a new outlet?
  • How to switch between monthly and annual billing
  • How to change my Vend plan
See all 9 articles

Billing FAQs

  • Vend and the California Consumer Privacy Act (CCPA)
  • How to download your latest invoice from the Billing Tab
  • Does Vend charge VAT for Vend accounts in the UK?
  • Error: 'There was a problem updating the billing recipient. Please try again.'
  • Are there discounts for non-profit organizations?
See all 9 articles

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