Problem tickets

• What to do in a Retail POS (X-Series) outage

Cancelation

• How to unsubscribe from marketing emails
• When does my account close when I cancel it?
• What happens to my store data and store access when I cancel my account?
• If I cancel my account early, will I be refunded the balance?
• When does my Retail POS (X-Series) subscription end?

On-ice

• Can I put a single outlet or register on ice?
• Can I access data while my account is on ice?
• How to reactivate your Retail POS (X-Series) account that is on-ice

Failed payments

• What to do when your Retail POS (X-Series) account payment fails
• How to update billing details for an overdue Retail POS (X-Series) account

Plan changes

• What is the difference between the Lite and Pro Plans?
• Will I be charged automatically if I add an extra outlet/register?
• How much does it cost to add a new outlet?
• How to switch between monthly and annual billing
• How to change my Retail POS (X-Series) plan

Billing FAQs

• Does Retail POS (X-Series) charge GST for Retail POS (X-Series) accounts in New Zealand?
• Retail POS (X-Series) and the California Consumer Privacy Act (CCPA)
• Does Retail POS (X-Series) charge VAT for Retail POS (X-Series) accounts in the UK?
• Are there discounts for non-profit organizations?
• Does Retail POS (X-Series) charge GST for Retail POS (X-Series) accounts in Australia or Canada?