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  1. Lightspeed Retail (X-Series)
  2. Quick answers
  3. Retail POS (X-Series) subscription

Retail POS (X-Series) subscription

Problem tickets

  • What to do in a Retail POS (X-Series) outage

Cancelation

  • How to unsubscribe from marketing emails
  • When does my account close when I cancel it?
  • What happens to my store data and store access when I cancel my account?
  • If I cancel my account early, will I be refunded the balance?
  • When does my Retail POS (X-Series) subscription end?

On-ice

  • Can I put a single outlet or register on ice?
  • Can I access data while my account is on ice?
  • How to reactivate your Retail POS (X-Series) account that is on-ice

Failed payments

  • What to do when your Retail POS (X-Series) account payment fails
  • How to update billing details for an overdue Retail POS (X-Series) account

Plan changes

  • What is the difference between the Lite and Pro Plans?
  • Will I be charged automatically if I add an extra outlet/register?
  • How much does it cost to add a new outlet?
  • How to switch between monthly and annual billing
  • How to change my Retail POS (X-Series) plan
See all 9 articles

Billing FAQs

  • Retail POS (X-Series) and the California Consumer Privacy Act (CCPA)
  • Does Retail POS (X-Series) charge VAT for Retail POS (X-Series) accounts in the UK?
  • Are there discounts for non-profit organizations?
  • How to view and download your latest Retail POS (X-Series) Subscription bill
  • Does Retail POS (X-Series) charge GST for Retail POS (X-Series) accounts in Australia or Canada?
See all 6 articles

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