Fulfillment

• Why is my In Store Order not showing on the Fulfillments page?

Open and close register

• Can't close register in Retail POS (X-Series)
• Do I need to close my register everyday?
• Can I adjust the counted amount on a register closure?
• My screen is stuck loading when closing a register
• Unable to open the register on Retail POS (X-Series) on iPad, getting an error: "Oops. We couldn't open the register in Retail POS (X-Series). Please try again".

Cash management

• How to give cash out to a customer using Integrated payment type
• Will Cash Movement notes appear under the Register Closure report?
• How to perform spot checks on your cash without closing the register
• How do I enable Cash Management
• Can I disable cash management?

Making sales

• How to remove loyalty applied to an in progress sale on the sell screen
• Tax being added to the sale of a gift card
• How to Exit Training Mode
• Why is my Sell Screen in Dark Mode?
• Pay button greyed out on the sell screen

Settings and quick keys

• How to duplicate Quick Keys layout on another Register
• Can I populate the products in the Quick Keys by Tags, Brands and Suppliers?
• How to rearrange variant products for Quick Keys
• How many keys can I have within a Quick Key layout?
• What is the maximum amount for quick key layouts?

Sales history

• How to change the payment date/time on a sale
• How to process a customer order which doesn't show up in the sales report until the day the order is collected
• How to Export All Sales Over a Certain Time Period
• Customer account balance less than outstanding on account sales
• How to remove items from a partially paid or open Layby Sale

Sales ledger

• How to recreate a sale that was voided
• How to fix duplicate invoice numbers
• How to manually check for payments from Xero for on account sales
• How to locate sales that have discounts applied on them?
• Can I remove a payment from a sale?