Billing FAQs

• Activating your Vend Account
• Why do I see payments from previous dates on my invoice?
• Are fees for integrations such as Shopify and BigCommerce included in Vend's subscription fees?
• Can I split my Vend subscription across multiple cards?
• Can I integrate with Xero on the Vend Lite plan?
• Will I need to add my credit card details when setting up a Vend trial account?
• Why am I seeing two different prices for my plan on the Billing tab?
• Does Vend offer support in other languages?
• Can Cashiers and Managers reactivate an account after it has been cancelled?
• Can I refer separate Vend accounts that belong to the same registered company?
• How to download your latest invoice from the Billing Tab
• How do I sign up for the Enterprise plan?
• Can I have a certificate from Vend stating it is secure and untampered?
• Does Vend charge VAT for Vend accounts in the UK?
• Is it possible to remove 'Update Billing Details' notification on your Vend account?
• Error: 'There was a problem updating the billing recipient. Please try again.'
• How to activate your account from a trial account
• Am I charged for my Vend subscription automatically?
• Are there discounts for non-profit organizations?
• Can I pay for my monthly Vend bill in installments?
• Which country am I being billed from for my Vend subscription?
• How do I reach out to the Sales department directly?
• How do payments to Vend appear on my bank statement?
• Can I change my billing currency?
• Can I view/download all my past invoices from my billing tab in Vend?
• I am no longer using my Vend account, will I be refunded for the months I haven't been using Vend?
• Why is the billing date on my invoice different than what it says on my Billing tab in Vend?
• What happens to my store data once my trial expires?
• How can I start a new Vend account?
• What features are available in the Vend free plan?