Billing FAQs

• How to check my latest invoice statement
• Activating your Vend Account
• Are there discounts for non-profit organizations?
• Can I pay for my monthly Vend bill in installments?
• Which country am I being billed from for my Vend subscription?
• How do I reach out to the Sales department directly?
• How do payments to Vend appear on my bank statement?
• Can I change my billing currency?
• What to do when your Vend account payment fails
• When I change my plan, when does this take effect?
• Can I view/download all my past invoices from my billing tab in Vend?
• I am no longer using my Vend account, will I be refunded for the months I haven't been using Vend?
• Why is the billing date on my invoice different than what it says on my Billing tab in Vend?
• Why can't I see my billing page?
• What happens to my store data once my trial expires?
• How can I start a new Vend account?
• What are Vend's pricing plans and how much do they cost?
• How to view what's included in your plan
• How to update your card details when your account has been cancelled
• How to change your billing email address
• How can I check how much I will be charged on my next Vend payment?
• How to refer a friend to Vend
• How do I know if my Vend account is active?
• Do I have a contract with Vend?
• How can I access all my submitted Support tickets?
• Can I pay for my Vend account over the phone?
• Does Vend charge GST for Vend accounts in Australia?
• How do I sign up for a Vend trial on iPad?
• How do I sign up for a Vend trial on Mac or PC
• How to view my past invoices