FAQs

• I can stream digital content without any interruption but my EFTPOS transaction fails
• Why was a customer's card declined on my payment terminal?
• Why are customers being double charged?
• A payment was recorded in Vend but not approved/received by the terminal
• How can I confirm that I received payment for a debit/credit sale?
• Is Vend PCI compliant?
• Why don't I see the payment types option under Setup?
• Why does my payment terminal keep timing out?
• Can I increase the amount of time Vend waits for a response from a payment terminal before timing out?
• Can I specify which payment types are available for each outlet or register?
• Can I change the receipt that prints out of my payment terminal?
• Does Vend provide a virtual payment terminal service?
• Why doesn't my batch report match my register closure expected amount?
• Can I use a payment processor that is not listed on your Help Centre?
• Where do I get the gateway URL for a third-party payment type?
• How do I perform a batch on my credit card terminal?
• Why does my integrated credit card terminal crash once the customer puts in their credit card?
• Can I disable the EFTPOS data from printing on my Vend receipts?
• Manual (Non-Integrated) Payment Type Setup
• Direct Debit Payment Type Setup
• Integrated Payments Setup
• Can I use multiple payment providers at once on my account?
• Can I sign up for integrated payments in Singapore?
• Where can I see the card used for payment on a sale?
• How to add a non-integrated payment type
• How to close off a sale when the payment has already been approved on payment terminal