Products & Inventory

Product CSVs

• Common errors with Product spreadsheet imports
• How do I edit my products using a Spreadsheet file?
• Does the visual size of the cells in my spreadsheet have any effect when I upload the file?
• Error when importing products: "Found more than one match in product fields."
• Full Product CSV Export doesn't include all Products
• Exporting and Importing a product CSV produces errors

Inventory Counts

• Partial Inventory Counts
• Full Inventory Counts
• What is an inventory count and how do I complete one?
• Do Inventory Counts include inventory levels of products that are part of sent Stock Transfer?
• How to export an inventory count report
• Scanner by Vend not loading inventory counts

Add/Edit Products

• How to order products by volume and sell them in fixed weight quantities
• Can I see what changes a user made to a product?
• Can an active composite product be sold if its standard product component is inactive?
• How to remove descriptions from products in bulk
• How to edit the SKU of a standard product
• Is there a way to add notes to specific products if damaged?

Promotions

• Setting up Store Promotions in Vend for PC, Mac and iOS
• Can I run promotions at fixed intervals (like a "Happy Hour") in Vend?
• Promotion starts working late/early
• How does Vend choose which promotion will be prompted on the Sell Screen using Promotion Helper?
• Can I remove a promotion from a sale on the Sell Screen?
• Why isn’t a promotion applying to the Sell Screen

Inventory Movements

• What does "Transfer (Adjustment)" mean in the Inventory Movements View?
• Why do I see multiple inventory movements for the one sale in the IMV?
• How to find sales of a product
• Why is a sale appearing in the Inventory Movements View for a different date?
• Why is my stock deducted twice for the same On Account Sale?
• What does the flag in Inventory Movement View mean?

Stock Orders/Transfers

• Stock Returns
• Adding and Editing Suppliers
• How To Order Stock
• Import products into a stock transfer from a CSV file
• How to transfer stock
• How do I cancel or reverse a stock return?

Scanner App

• How to use the Scanner by Vend app for iOS
• Which iOS devices can run the Scanner App?
• How to troubleshoot a SSL error on the Scanner app
• Can I use the Scanner by Vend app on Android devices?
• Can the Scanner by Vend app scan QR codes?
• How to view a product's Supply Price on the Scanner App

Pricebooks

• Running Sales using Price Books
• Can I print product labels from a Price Book?
• Can I search for a product in my Price Book to edit it?
• How to set different prices for products in an eCommerce store and in-store
• Products displaying wrong markup percentage in Price Books
• Price Book CSV is not adding new products