Products & Inventory

Product CSVs

• How to Bulk Edit Product Tags in Vend
• How do I Create and Import a Product List for Vend using a Spreadsheet?
• Why are some of my products not showing my updated tax rate?
• Do I need to include the handle when importing a product with variants?
• How do I know when my CSV import is complete?
• How to format Excel to open a CSV file

Inventory Counts

• Review Previous (Historical) Inventory Counts
• Cancel an Upcoming Inventory Count
• Abandon an Inventory Count
• Troubleshooting Inventory Counts on iPad
• Partial Inventory Counts
• Full Inventory Counts

Add/Edit Products

• How are SKUs generated in Vend?
• If I edit a product, will the SKU change?
• How does Average Cost display for Variant products?
• What are the implications of deleting a Supplier in Vend?
• Is it possible to have a Variant family within a Composite product?
• What is the character limit for a product handle?

Promotions

• How to search for past promotions?
• Can I set up a tax-free promotion?
• Can you edit promo codes?
• "Not quite there. See what‘s required to redeem this code" error
• Can I bulk edit multiple Promotions?
• Can I create a promotion that applies discounts when a customer buys/spends a certain amount over time?

Inventory Movements

• Why do I see multiple inventory movements for the one sale in the IMV?
• How to find sales of a product
• Why is a sale appearing in the Inventory Movements View for a different date?
• Why is my stock deducted twice for the same On Account Sale?
• What does the flag in Inventory Movement View mean?
• Can I export the inventory movements view?

Stock Orders/Transfers

• Stock Returns
• How to create a Purchase Order using the new Purchase Order page
• Can I edit the subject line for Purchase Orders emails?
• How to account for stock sent by a supplier with no Cost of Goods
• How to find a Purchase Order or transfer
• Can I restore a cancelled Stock Order?

Scanner App

• How to use the Scanner by Vend app for iOS
• How to troubleshoot a SSL error on the Scanner app
• Can I use the Scanner by Vend app on Android devices?
• Can the Scanner by Vend app scan QR codes?
• Can I view a product's Supply Price on the Scanner App?
• How to export an inventory count from the Scanner app

Pricebooks

• How to set different prices for products in an eCommerce store and in-store
• Products displaying wrong markup percentage in Price Books
• Price Book CSV is not adding new products
• Why do products show a $0.00 Retail Price after adding a Markup to all products in my Pricebook?
• Why do I see a markup for a product in the sell screen?
• Why was a product sold at a different price, even though it showed no discounts applied to it?