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Getting Started
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Selling
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Payment Providers
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Hardware Help
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Products and Inventory
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Reporting
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Settings
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Vend Subscription
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
WooCommerce
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Shopify
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Vend Ecommerce
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Xero
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Quickbooks Online
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
How can we help?
Vend Subscription
Vend Subscription
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Cancellation
What happens to my store data when I cancel my account?
Can I cancel my account if I'm past due?
When I cancel my account, when do I lose access?
When does my Vend subscription end?
Cancelling your Vend Plan
How to cancel your Vend account
Invoice Request
Can I negotiate my pricing plan?
When will I receive my next invoice for billing?
On-Ice
How to update your card details when your account is on ice
How much will I be charged to reactivate my account from On Ice?
When I place my account on ice, when do I lose access ?
How to put your Vend account on-ice
Can I place one outlet in my Vend account on ice and keep the others active?
Putting your Vend Plan on Hold ("On Ice")
Failed Payments
Why do I have a non-payment warning across my screen?
My payment has failed, how do I pay for my account now?
How to update billing details for an overdue Vend account
Plan Changes
Will my billing be updated when I delete a register?
How do I sign up for the Enterprise plan?
How to switch from monthly to annual billing
Can you signup for a Vend plan without creating a trial account?
How to view what plan you are on
How can I change my plan?
Billing FAQs
How to check my latest invoice statement
Activating your Vend Account
Can I place a register 'on ice' while I'm not using it so I won't be charged for it?
How to activate your account from a trial account
Am I charged for my Vend subscription automatically?
Are there discounts for non-profit organizations?