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Getting Started
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Selling
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Payment Providers
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Hardware Help
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Products and Inventory
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Reporting
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Settings
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Receipts
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Vend Subscription
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
WooCommerce
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Shopify
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Vend Ecommerce
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Xero
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Quickbooks Online
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
How can we help?
Vend Subscription
Vend Subscription
Cancellation
Invoice Request
On-Ice
Failed Payments
Plan Changes
Billing FAQs
Cancellation
What happens to my store data and store access when I cancel my account?
Can I cancel my account if I'm past due?
If I cancel my account early, will I be refunded the balance?
When does my Vend subscription end?
Cancelling your Vend Plan
Invoice Request
Can I negotiate my pricing plan?
On-Ice
Can I put a single Register On Ice?
Can I place a register 'on ice' while I'm not using it so I won't be charged for it?
How to update your card details when your account is on ice
How much will I be charged when I reactivate my account from On Ice?
How to put your Vend account on-ice
Putting your Vend Plan on Hold ("On Ice")
Failed Payments
Will my Vend account get cancelled if my payment fails?
What to do when your Vend account payment fails
Why do I have a non-payment warning across my screen?
My payment has failed, how do I pay for my account now?
How to update billing details for an overdue Vend account
Plan Changes
What is the difference between the Lite and Pro Plans?
Will I be charged automatically if I add an extra outlet/register?
How much does it cost to add a new outlet?
Will my billing be updated when I delete a register?
How to switch between monthly and annual billing
Can you signup for a Vend plan without creating a trial account?
Billing FAQs
How to check my latest invoice statement
Activating your Vend Account
Can Cashiers and Managers reactivate an account after it has been cancelled?
Can I refer separate Vend accounts that belong to the same registered company?
How to download your latest invoice from the Billing Tab
How do I sign up for the Enterprise plan?