Vend Subscription

Cancellation

• How to cancel your Vend account that is on ice
• What happens to my store data and store access when I cancel my account?
• Can I cancel my account if I'm past due?
• If I cancel my account early, will I be refunded the balance?
• When does my Vend subscription end?
• Cancelling your Vend Plan

Invoice Request

• Can I negotiate my pricing plan?

On-Ice

• What will happen to my account if I fail to pay On-Ice fees?
• Can I put a single Register On Ice?
• Can I place a register 'on ice' while I'm not using it so I won't be charged for it?
• How to update your card details when your account is on ice
• How much will I be charged when I reactivate my account from On Ice?
• How to put your Vend account on-ice

Failed Payments

• Will my Vend account get cancelled if my payment fails?
• What to do when your Vend account payment fails
• Why do I have a non-payment warning across my screen?
• My payment has failed, how do I pay for my account now?
• How to update billing details for an overdue Vend account

Plan Changes

• How to view a breakdown of your current plan
• What is the difference between the Lite and Pro Plans?
• Will I be charged automatically if I add an extra outlet/register?
• How much does it cost to add a new outlet?
• Will my billing be updated when I delete a register?
• How to switch between monthly and annual billing

Billing FAQs

• Activating your Vend Account
• Why do I see payments from previous dates on my invoice?
• Are fees for integrations such as Shopify and BigCommerce included in Vend's subscription fees?
• Can I split my Vend subscription across multiple cards?
• Can I integrate with Xero on the Vend Lite plan?
• Will I need to add my credit card details when setting up a Vend trial account?