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Troubleshooting receipt printers on iOS

If you are having trouble with your receipt printer while on your iPad, here are a few steps to solve them. 

First, check if your printer is powered on and has paper. If your printer's paper roll is inserted correctly and does not print, it may be related to connectivity issues. 

To troubleshoot connectivity issues, follow these steps: 

1. Restart your iPad

2. Once your iPad has restarted, depending on your connectivity type, follow these steps: 

    1. If your printer is connected to your computer through the USB cable, disconnect and reconnect the cable to your printer.
    2. Plug the printer into a power source using the provided cable and leave your printer turned off.
    3. If your printer has a FEED button, press and hold the button until the printer powers on to perform a hardware self-test. A test receipt with your printer's information will print.
    4. Open the Retail POS and tap the Menu icon (☰) > Settings > Hardware.
    5. Under Receipt printer, ensure your printer is listed and paired. hardware-settings-ios.png
    1. If your printer is connected to your router or wall through the LAN cable, unplug and replug the cable connecting your printer.
    2. Plug your printer into a power source using the provided cable and leave the printer turned off.
    3. If your printer has a FEED button, press and hold the button until the printer powers on to perform a hardware self-test. A test receipt with your printer's information will print.
    4. Open the Retail POS and tap the Menu icon (☰) > Settings > Hardware.
    5. Under Receipt printer, ensure your printer is listed and paired. hardware-settings-ios.png
    1. On your iPad, tap Settings > Bluetooth. Tap on the  Bluetooth toggle to turn it off and tap to turn it on.
    2. Under my Devices, ensure your printer is listed as Connected.
    3. Plug your printer into a power source using the provided cable and leave the printer turned off.
    4. If your printer has a FEED button, press and hold the button until the printer powers on to perform a hardware self-test. A test receipt with your printer's information will print.
    5. Open the Retail POS and tap the Menu icon (☰) > Settings > Hardware.
    6. Under Receipt printer, ensure your printer is listed and paired. hardware-settings-ios.png
    1. On your iPad, go to Settings > Wifi. Tap on the toggle to turn it Off and tap to turn it On.
    2. Plug your printer into a power source using the provided cable and leave your printer turned off.
    3. If your printer has a FEED button, press and hold the button until the printer powers on to perform a hardware self-test. A test receipt with your printer's information will print.
    4. Open the Retail POS and tap the Menu icon (☰) > Settings > Hardware.
    5. Under Receipt printer, ensure your printer is listed and paired. hardware-settings-ios.png

Perform a manual test print

To retest your printer's connection to Retail POS, perform a manual test print following these steps: 

  1. Open the Retail POS app and tap the Menu icon (☰) > Sales history.
  2. Tap a sale to expand it. expand-a-sale.png
  3. Tap Print receipt. Choose your receipt type.  print-receipt.png

If the sale receipt prints, your printer is paired with Retail POS. 

Need help?

Our Retail POS support team is here to assist you 24/7! Contact us by email, chat, or phone for further assistance. 

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