Managing sales and inventory with the Ecwid integration

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When do sales synchronize from Ecwid to Vend?

Once integrated, fully paid Ecwid sales will automatically synchronize to Vend and appear in the Sales History (Sell -> Sales History). Sales that are Awaiting Payment in Ecwid do not sync to Vend. Sales processed in Vend do not sync to Ecwid.

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Fully paid sales will sync from Ecwid to Vend as Completed, regardless of fulfilment status in Ecwid, and order fulfillments should be managed in Ecwid. 

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This sales sync is enabled by default; if you wish to turn sales sync off, disable the Post Ecwid Sales to Vend option in Ecwid (Other Channels -> Vend -> Vend Settings -> Edit -> Post Ecwid Sales to Vend).

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How is inventory managed between Vend and Ecwid?

Once integrated, inventory tracking is enabled by default and inventory levels will automatically update between Vend and Ecwid when a sale or inventory change takes place on either platform.

Inventory is removed from the Vend Outlet attached to the chosen register assigned in the Vend Settings in Ecwid when a sale is synced from Ecwid to Vend.

If you wish to turn inventory syncing off, navigate to Vend Settings in Ecwid (Other Channels -> Vend -> Vend Settings) and disable Update Ecwid with inventory changes from Vend

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What customer data is synchronized between Vend and Ecwid?

Existing customers

When a sale is synced from Ecwid to Vend, email addresses will be matched to customer profiles in Vend, given that the customer uses the same email address in Ecwid. 

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If the email address matches an existing customer profile in Vend, but the names on the order and profile do not match, customers details will not be overridden and the customer profile will be assigned based on the email address.

New customers

For customers that do not have a customer profile in Vend, when an order syncs from Ecwid to Vend, a new customer profile will be created using the email address and the name attached to order.

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If no name is available, the email will be used as the customer name in Vend.

  Important

  • Once your Vend and Ecwid accounts are connected, Vend becomes the system of record.
  • You should manage your product catalog, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.
  • Ecwid syncs important information back to Vend such as sales and inventory levels
  • For information on setting up the Vend Ecwid integration, refer to our set up guide here
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