Setting up the WisePOS E terminal with Lightspeed Payments for Retail POS (X-Series)

  Country availability 

US, Canada, United Kingdom, and Australia  

 

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Lightspeed Payments provides everything you need to process sales and get paid. To get set up with Lightspeed Payments in Retail POS, follow the steps below:

Supported payment terminal

  • WisePOS E (desktop and iPad)

Setting up

1. Setting up the WisePOS E terminal

The WisePOS E terminal is quick and easy to set up with Lightspeed Payments.

Product_2021_0373_WisePOS-E.jpeg

When you receive your payment terminal, the box will contain:

  • 1 WisePOS E terminal
  • 1 power cable
  • 1 USB to USB-C cable
  • 1 battery

Charge the Lightspeed Payments terminal

  1. Open the back of the terminal by lifting up from the indentation at the bottom left-hand corner of the terminal. Insert the battery into the back of the terminal with the gold connectors aligned at the top of the device. Replace the back cover of the terminal.
    Product_2021_0365_WisePOS-E.jpeg
  2. Connect the terminal to a power source by plugging the provided cable into the port with the lightning symbol
    Product_2021_0398_WisePOS-E-2.jpg
  3. Once the terminal is fully charged, hold down the power button until the screen turns on
    Product_2021_0398_WisePOS-E.jpg

  Tip

Once the terminal is powered on, pressing the power button once will sleep and wake the terminal.

To fully power off the terminal hold down the power button until the power off option is shown on the screen, then select it.

Connect the WisePOS E terminal to the internet

The WisePOS E terminal requires an internet connection in order to process payments and can be connected via Wi-Fi or ethernet.

Select the connection type you wish to use from the tabs below and follow the provided steps:

Wi-Fi Ethernet

To connect the WisePOS E terminal to Wi-Fi, follow the steps below:

  1. Open the settings menu by swiping right from the left edge of the reader screen to reveal a SETTINGS button
    Screen_Shot_2021-08-05_at_11.28.39_AM.png
  2. Tap the SETTINGS button and enter the admin PIN 07139
    Settings-Admin-PIN.png
  3. Select WI-FI SETTINGS
    Settings-selection.png
  4. Select the Wi-Fi network that your Retail POS is connected to and connect to it
  5. This will also automatically generate a pairing code that will be used to pair your terminal with Retail POS. Make note of this code to be used later.

  Important

Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected.

Your WisePOS E terminal must also be connected to the same Wi-Fi network that your Retail POS register is connected to.

Non-password-protected networks or enterprise networks are not supported

2. Add the Lightspeed Payments payment type in Retail POS
  1. Login to your Retail POS store using the Account Owner or another Admin user.
  2. Navigate to Setup > Payment types and click Begin setup on the Begin setting up Lightspeed Payments banner.
    Screen_Shot_2022-01-17_at_2.23.22_PM.png
  3. Follow the Lightspeed Payments login and setup prompts.
  4. Once back in Retail POS, input a Display name for the payment type.
    Display-name-Lightspeed-Payment.png
  5. Select which Outlets you wish this payment type to be available for.
  6. Continue to Lightspeed Payments terminal the pairing section below.
3. Pairing the WisePOS E terminal to Retail POS
  1. In Retail POS, navigate to Setup > Payment types and click the edit pencil next to Lightspeed Payments.
  2. On the Lightspeed Payments setup page, click Pair a terminal in the Pair registers section.
  3. Select the register the terminal will be paired to on the Register dropdown.
    Choose-Register-Lightspeed-Payment.png
  4. Enter the Terminal pairing code that was generated earlier when connecting the terminal to Wi-Fi, then enter the Terminal name.
    Pair-Register-Lightspeed-Payment.png

      Important

    If you've misplaced the pairing code, you can generate a new code on the terminal by swiping right from the left edge of the terminal screen to reveal a SETTINGS button. Tap the SETTINGS button and enter the admin PIN 07139. Select GENERATE PAIRING CODE and enter this into the Terminal pairing code field in Retail POS.

  5. Click Pair register.
    Pair-Register-Lightspeed-Payment-Confirmation.png
  6. Click Save payment type.

  Important

Minimum payment amount of $0.50 in local currency (US, Canada, and Australia) or £0.30 (UK) applies to all transactions

iOS Only: Pairing the WisePOS E to iPad

To pair the WisePOS E on iPad, follow the steps below:

  1. Open the Retail POS iPad app and tap the Menu (≡) icon.
    Screen_Shot_2021-11-15_at_3.50.51_PM_2.png
  2. Navigate to Settings > Hardware.Screen_Shot_2021-11-15_at_3.50.51_PM_3.png
  3. In the Lightspeed Payments section, tap Connect to wifi terminal.
    Screen_Shot_2021-11-15_at_3.50.51_PM_4.png
  4. The terminal has been successfully connected when Connected to WisePOS E is displayed in the Lightspeed Payments section.Screen_Shot_2021-11-16_at_1.57.54_PM.png

  Important

Minimum payment amount of $0.50 in local currency (US, Canada, and Australia) or £0.30 (UK) applies to all transactions

  Important

For steps on taking payments using Lightspeed Payments, refer to our Taking payment with Lightspeed Payments for Retail POS (X-Series) guide.

If you're having issues connecting your Lightspeed Payments terminal, refer to our Troubleshooting your Lightspeed Payments for Retail POS (X-Series) guide.

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