Managing third-party apps billed through Retail POS (X-Series) on the app subscriptions page

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For eligible third-party apps, an app can be connected to and billed through Retail POS! This allows you to pay for your Retail POS subscription and app subscription(s) in one, convenient location. 

These are managed using the App Subscriptions page (Setup > Billing > App subscriptions) when an eligible app is connected to your Retail POS account.

Eligible third-party apps

Currently, the following third-party apps can be connected to and billed through Retail POS:

Click the desired third-party apps to learn how to set up App subscription billing.

  Lightspeed eCom

*Third-party billing only applies to Lightspeed eCom for retailers on Pro and Enterprise plans. For retailers on Lean, Standard and Advanced plans, Lightspeed eCom is included with the plan subscription.

Accessing the App subscriptions billing page

When an eligible app is connected to your Retail POS account, you can review the app(s) billing information including renewal date and monthly charge on the App subscriptions page.

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To get to the App subscriptions page, navigate Setup > Billing > App subscriptions.

Cancelling a third-party apps billing

To cancel an existing third-party app billing through Retail POS, follow the steps below:

  1. Navigate to Setup > Billing > App subscriptions
    Third-Party-Billing-App-Subscriptions-Page.png
  2. Identify the third-party app you wish to cancel
    Third-Party-Billing-App-Subscriptions-App.png
  3. Click the trash icon to remove the subscription
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Reactivating a cancelled third-party app

To reactivate a third-party app that has previously been cancelled, use the Help function within your Retail POS store to contact our Retail Support team.

 

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