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How to trade manually


In the unlikely event that you're temporarily unable to trade using Retail POS, you can continue to trade manually and capture these sales in Retail POS later.

Follow the steps below to get set up and start trading manually:

1. Setting up to trade manually

To trade manually, you'll need a set up a few key functions to process and record your sales. These are based on inventory management and payment processing.

Temporary sales/inventory record

You will need a way to capture data for all sales processed while trading manually. This can be done using pen and paper, in the form of a sales ledger, or using software on your devices.

You will need to access the best method based on your current situation. For example, your device(s) are non-functional and/or there is no access to power, you won't be able to record sales data electronically.

Configuring payment terminals

While trading manually, you will not be able to use integrated payment types.

In order to process payments non-integrated temporarily, your terminal will need to be set to standalone mode and payments processed manually.

Please note that not all payment providers allow the use of standalone mode.

Cash drawer access

In Retail POS, the cash drawer is connected to and triggered by the receipt printer. When trading manually, you will not be able to trigger an open/close of the cash drawer and will require the access key to process cash payments using the cash drawer.

2. Processing a manual sale

Recording sales

For each sale, you will need to record the following data (which can be recorded in a separate ledger or on a manual receipt):

  1. The item(s) the customer is purchasing
    • Record the product name, SKU code, variant type (if applicable), price, and the quantity purchased for each item.
  2. Customer details
    • Used to add an existing customer or create a new customer later to capture sales history and customer loyalty. If the customer wishes to receive a receipt once the sale has been entered into Retail POS, ensure to record the customer's email address to later email them a copy.
  3. Payment information
    • Cash: you can simply record the total cash amount taken for the transaction, or if you prefer, the cash taken and change given, depending on your accounting needs.
    • Card payment: when accepting standalone card payments, record the amount and retain the transaction information (we recommend keeping a copy of the terminal receipt). Record the payment type and amount against the sale.

Processing manual card payments

  1. Calculate the sale total and advise the customer of the amount owed
  2. Enter the amount owed into the payment terminal
  3. Ask the customer to process their card payment as per normal
  4. Once accepted, retain the merchant terminal receipt and provide the customer with the customer terminal receipt

3. Entering sales data into Retail POS

Now that you're able to trade with Retail POS as per normal, you will need to enter the data that you have recorded while trading manually. You can do this by re-creating the sale and applying a payment.

Follow the steps below:

  1. On the Sell screen (Sell > Sell), add the product and customer information as recorded. Make any adjustments for pricing/discounts as required.
  2. Confirm the total matches what has been paid by the customer:
    • If the payment type was cash, simply click Pay and then select Cash, then skip the remaining steps 
    • If the payment was made using a manual card payment, continue to step 3
  3. Click Park sale, enter a note (if applicable) and select Park sale


  4. Navigate to Sales ledger in the main menu, locate the parked sale and click to expand
  5. Click Apply payment / refund and then select the Payment type


  6. Enter the amount paid (if different than displayed) and select a payment date
  7. Click Save to apply the payment



Once the sale has been re-created in Retail POS, you can choose to send the receipt to the customer via email.

For steps on how to do this, follow our Email Receipts from the Sales History guide.

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