What is Fulfillment in Vend?

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When an order is created online (synced through to Vend from your e-Commerce platform) or in store, an unfulfilled order/sale and fulfillment list is created in Vend.

This fulfillment list outlines items that need to be picked to fulfill an order, and designates the order for pick up or delivery.

When the order item(s) have been picked, packed and put aside for collection or shipped to the customer, you're able to update the order status and mark the order as Packed or Shipped (fulfilled).

Vend allows you to keep record and manage this process using the Fulfillments (Sell -> Fulfillments) and Sales History (Sell -> Sales History) pages.

Once an order has been completed and with the customer, this is considered Fulfilled.

Types of Fulfillment

There are currently two types of Fulfillment in Vend. These are those created by Online Orders and In Store orders.

Online Orders

If your Vend store is connected to your BigCommerce, Shopify or WooCommerce store, you will be able to quickly see, manage and fulfill Online Orders using the Fulfillments page.

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This includes orders for delivery and Click & Collect orders.

For more on how to fulfill Online Orders in Vend, refer to our Online Order Fulfillment guide.

In Store Orders

The product(s) your customers want to purchase aren't always in-stock, or they may not be ready to take the product(s) away, but still wish to make the purchase regardless.

Instead of turning the customer away, you can offer an In Store Order with Vend. These are recorded and managed using the Sales History page.

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This includes orders for delivery and orders for pick up.

For more on how to fulfill In Store Orders in Vend, refer to our In Store Order Fulfillment guide. 

Fulfillment status

Wondering what the Fulfillment Type and Status is? Here's what they mean:

Fulfillments (Online Orders)

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • New: these are new orders that have synced through need to be picked
  • In Progress: these are orders assigned to a person using the Scanner app and are currently in the process of being picked. The In Progress status is view-only in the Vend web app and cannot be assigned outside of the Scanner app.
  • Packed: these orders have been picked and packed already, either awaiting shipping or customer pickup.

Sales History (In Store Orders)

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • Unfulfilled: an unpicked order, or an order that has yet to reach the customer
  • Fulfilled: the order has been shipped to customer or picked up

  Tips

  • Completed (fulfilled) Online Orders will disappear from the Fulfillments page, but are still visible in Sales History
  • If a user has permissions for more than one outlet, when picking and packing, filtering by outlet on the Fulfillments page will prevent fulfilling orders for a different outlet
  • Users cannot 'check off' individual items in an order as packed (unless using the Scanner app). The entire order needs to be packed to mark as packed.
  • Updating the fulfillment status in Vend to Packed will not sync or update your e-Commerce platform. Customer notifications tied to this Packed status will therefore not be triggered
  • Fulfillment notes and assigned users can only be added using the Scanner app. These are view-only in the web app
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