How to remove loyalty applied to an in progress sale on the sell screen

Objective

Remove loyalty which has just been added to a sale on the sell screen by completing, voiding and recreating the sale.

Setup

  • Vend for Mac or PC

Steps

  1. On the payment section of the sell screen, click Cash (this will 'pay' off the balance of the sale)
  2. Confirm the cash payment by clicking on one of the blue buttons
  3. Click Complete Sale
  4. Recreate the sale as normal using the sell screen
  5. Click Sales Ledger
  6. Find the first sale you processed where the loyalty was deducted (this will normally be near the top)
  7. Click on the sale to expand it
  8. Click Void
  9. Click OK
  10. The loyalty points from the voided sale will now be returned to the customer
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