Tax being added to the sale of a gift card

Problem

When making a sale of the vend-internal-gift-card product, tax is being added to the gift card sale.

Setup

  • Vend for Mac or PC

Cause

This issue occurs when the gift card product has been edited through a spreadsheet file to include tax.

Solution

  1. Click Products
  2. Select Search for Products
  3. Type in vend internal gift card
  4. Click Search
  5. Click on Gift Card (vend-internal-gift-card will show under the correct product)
  6. Find the website address/URL near the very top of your screen in the web browser user interface
  7. Add /update to the end of the line (without any spaces)
  8. Find the Tax dropdown
  9. Select No Tax
  10. Click Save
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