Hi. How can we help?

Returning BigCommerce and WooCommerce Orders

If a customer would like to return an order they purchased on your BigCommerce and WooCommerce store, you can either:

  1. Process the return on BigCommerce or WooCommerce, and the return will sync back through to Retail POS
    • Once the return is completed on BigCommerce and WooCommerce, a refund will appear in your Retail POS Sales History. The original sale will then have the status Exchange, completed

      Screen_Shot_2020-02-18_at_2.39.41_PM.png

  2. Process the return in Retail POS
    • It is important to note that as the sync is one way (BigCommerce or WooCommerce -> Retail POS), and the return WILL NOT sync back to your BigCommerce or WooCommerce platform.

 

Was this article helpful?

0 out of 1 found this helpful