If a customer would like to return an order they purchased on your BigCommerce and WooCommerce store, you can either:

1. Process the return on BigCommerce or WooCommerce, and the return will sync back through to Retail POS

   • Once the return is completed on BigCommerce and WooCommerce, a refund will appear in your Retail POS Sales History. The original sale will then have the status Exchange, completed. 

     

2. Process the return in Retail POS
   • It is important to note that as the sync is one way (BigCommerce or WooCommerce -> Retail POS), and the return WILL NOT sync back to your BigCommerce or WooCommerce platform.