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How to use the WooCommerce integration

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Retail POS is the system of record

Once your Retail POS and WooCommerce accounts are connected, Retail POS becomes the system of record for all product and inventory information, while WooCommerce offers the online experience. System of record is a term used to describe the authoritative source for data in connections/systems that may contain multiple sources of the same data. To ensure data integrity, there must be only one system of record, which in this case is Retail POS.

Make product changes in Retail POS

Because of this, if you ever wish to make changes to your linked products, this will need to be completed in Retail POS. Any changes/updates to products in Retail POS will force them to update in WooCommerce also.

Retail POS will push any changes for linked products to WooCommerce when:

  • A product is saved on the edit product page.
  • A product CSV is imported.
  • A product is sold.
  • A refund or exchange is done in Retail POS.
  • An inventory count, stock order, stock transfer, or stock adjustment is completed.

Retail POS will push all product data to WooCommerce whenever a change occurs

Retail POS will push all product information to WooCommerce whenever an update/change is made. An example of this is if you have set up formatted descriptions in WooCommerce for Product A but there are no descriptions in Retail POS. If you make any changes to Product A within Retail POS, like changing the price or name, it will push the updates to WooCommerce including the empty Retail POS description which will overwrite the formatted WooCommerce description.

What can be managed in WooCommerce

If you wish to make edits to your products in WooCommerce, these are the two things that can be edited in WooCommerce without breaking the link with Retail POS:

  • Weight
  • Categories

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