Retail POS is the system of record
Once your Retail POS and BigCommerce accounts are connected, Retail POS becomes the system of record for all product and inventory information, while BigCommerce offers the online experience. This is a term used to describe the authoritative source for data in connections/systems that may contain multiple sources of the same data. To ensure data integrity, there must be only one system of record, which in this case, is Retail POS.
Make product changes in Retail POS
Because of this, if you ever wish to make changes to your linked products, this will need to be completed in Retail POS. Any changes/updates to products in Retail POS will force them to update in BigCommerce also.
Retail POS will push any changes to BigCommerce for linked products when:
- A product is saved on the edit product page
- A product CSV is imported
- A product is sold
- A refund or exchange is done on Retail POS
- An inventory count, stock order, stock transfer or stock adjustment is completed
Retail POS pushes product data to BigCommerce whenever a change occurs
Retail POS will push all product information to BigCommerce whenever an update/change is made. An example of this is if you have set up formatted descriptions in BigCommerce for Product A but there are no descriptions in Retail POS. If you make any changes to Product A within Retail POS, like changing the price or name, it will push the updates to BigCommerce including the empty Retail POS description which will overwrite the formatted BigCommerce description.
What can be managed in BigCommerce
If you wish to make edits to your products in BigCommerce, these are the eight things that can be edited in BigCommerce without breaking the link with Retail POS:
- Sizing including Width, Height, Depth
- MSRP (Retail Price)
- Sale Price
- Tax Code
- Custom fields