Managing products linked with Shopify

  Important

  • Once your Vend and Shopify accounts are connected, Vend becomes the system of record.
  • You should manage your product catalogue, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.
  • Shopify feeds important information back to Vend such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.
  • Please click the following link for more on how to use the Shopify integration!

Updating products that are linked with Shopify

What product info syncs with Shopify?

Once you have linked your products in both Shopify and Vend, apart from the exceptions below, your product will always be automatically updated. All other fields (name, price, tags, type, description, quantity etc), including new variants to a product, should be edited in Vend when you make updates to your product.

The exceptions are:

  • Images
  • UPC/Barcode
  • Collections
  • Shipping Weight
  • Compare at Price

When you edit a product in Vend, Shopify will automatically be updated when you save the changes. If you need to update a large volume of products, you can complete this via CSV import.

  Please Note

Sometimes, updates take a while to process. If the update does not publish after 1 hour, contact our Support Team.

Hiding products that are linked with Shopify

You can toggle the visibility of a product in Vend if you do not wish to display it in Shopify anymore. This can be useful if a product is seasonal, or you no longer sell the product currently but may sell it again at some point in the future.

To hide a product, navigate to the Products screen in Vend and find the product you wish to disable.

Next, choose Edit Product.

Once on the Edit Product screen, disable the Sell on Point-of-Sale toggle to make the product inactive.Screen_Shot_2019-10-07_at_5.48.52_PM.png

This will disable the product in both Vend and Shopify. It will no longer be accessible on your Shopify store or the Vend Sell screen. However, it does not break the link between the product in Vend and Shopify, so any updates made to the product in Vend will still carry across to the product in Shopify.

To confirm that this has worked you can click the View on Shopify button on the product page.

On Shopify, under Manage product availability, the Online Store checkbox should be unticked.

  Important

If you make any changes to this product in Vend, it will be made visible again in Shopify.

Screen_Shot_2019-10-07_at_5.58.48_PM.png

If you wish to enable the product again, follow the same steps above but this time ensure that the Sell on Point-of-Sale toggle is enabled.

Deleting products that are linked with Shopify

I want to delete the product from my Shopify store ONLY

In Vend, click the Unpublish button on the product page. This will break the link with Shopify. The item will still appear on your Shopify store at this stage. Next, delete the item from your Shopify store.

This is useful for items you no longer have in inventory, and will not be reordering. You may not want to delete them from your Vend store, as you want to keep the sales history.

I want to delete the product from my Vend store ONLY

In Vend, click the Unpublish button on the product page. This will break the link with Shopify. The item will still appear on your Shopify store at this stage. Next, delete the item from your Vend store.

This is useful for items you only sell online and do not want to sync with Vend.

I want to delete the product from my Vend store AND my Shopify store.

To delete the product in both your Vend and Shopify store, you will need to first Unpublish the product in Vend. Then manually delete the product in both Vend and Shopify.

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