How do I fulfill a Click & Collect order?

  Plan availability 

  Pro   Enterprise    |     Standard    Advanced  



Completing a Click & Collect order in Vend using your e-Commerce integration and the Mark as Packed functionality on the Fulfillments page.


  • Vend for Mac or PC
  • BigCommerce, Shopify or WooCommerce Integration


  1. Navigate to Sell -> Fulfillments
  2. Search for the order that needs to be marked as fulfilled 
  3. Click to expand the order
  4. Click Mark as Packed


Only fully paid orders can be fulfilled in Vend. Attempts to fulfill an order which has not been paid will be blocked and prompt the user to receive payment from the customer.

Marking a Click & Collect order as Packed will update the status of the order to Awaiting Pickup on BigCommerce. The status will not be updated for Shopify, or WooCommerce orders.

When the order has been collected and marked as Picked Up, it will show a Pick Up, Completed status in Vend. Shopify will show a Fulfilled status, while BigCommerce and WooCommerce will show a Completed status.

Additional Information

What is Fulfillment in Vend?
Online Order Fulfillment in Vend
In Store Order Fulfillment in Vend

Did this answer your question?
Have more questions? Contact us so that we can help you out.