How to redeem Marsello rewards in Vend on a Mac or PC

Setup

Steps

  1. On Google Chrome, sign into your Vend account
  2. Navigate to the Sell tab (if you're not automatically taken there after logging in)
  3. Add a customer to your sale:Image_2020-03-25_at_4.52.20_PM.png
  4. Add the product(s) into the sale:Image_2020-03-25_at_5.10.37_PM.png
  5. Click the customer's name to open their profile and click Check Rewards:Image_2020-03-25_at_5.12.22_PM.png
  6. From the list of their available rewards, select one and click Redeem:Image_2020-03-25_at_5.14.18_PM.png
  7. The discount will apply to the sale and the points will be removed from the customer's account immediately:Image_2020-03-25_at_5.22.29_PM.png
  8. Click Pay to complete the sale!

Additional Information

  • When a $ off or a % off discount is added to the sale, it is displayed as another line item on the POS screen titled 'Dollar Discount', similar to a product line. This can be expanded to view more details.
  • Pro tip: It's a great idea to train your staff to ask the customer if they are part of your loyalty program and to check if they are eligible for any rewards.
  • Once a customer has been added to the sale and has redeemed a reward, you cannot undo this. You can discard the sale if the customer changes their mind.
  • Why can't I redeem Marsello rewards?