Why does my customers loyalty balance not match?

Question

Why does the customers loyalty show a balance of 0.00 but have a different figure under 'BALANCE'?

Screenshot_2020-03-05_at_9.53.59_am.png 

Setup

  • Vend for Mac or PC
  • Vend on iPad 

Answer

The customer had accrued a loyalty balance before the loyalty was disabled for them. When loyalty is disabled, the customer still retains the loyalty earned but will display a balance of 0.

The customers loyalty balance will be added back once loyalty has been re-enabled for them.

Additional Information