A terminal may be powered on and connected to your internet router, but the screen of the terminal still displays POS Offline.
- Pax devices
When a terminal displays POS Offline, it means that the terminal is being blocked from sending outbound traffic to the eConduit service.
There a few things I would suggest checking with an IT specialist:
- That there are no Firewall restrictions blocking traffic.
- Bad internet connection.
- That the recommended ports are open (Port 80 with alternate 9001)
If the issue persists, we suggest plugging the terminal directly to the router and not through a hub/adapter that can bottleneck traffic.
You can also try connecting it to a different network to see if the issue persists.
They can also have an IT Specialist white list Mac address of devices allowing outbound traffic.