Online Order Fulfillment in Vend

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If your Vend store is connected to your BigCommerce, Shopify or WooCommerce store, you will be able to quickly see, manage and fulfill orders on the Fulfillments page.

What is Online Order Fulfillment?
When an online order is created and synced through to Vend from your e-Commerce platform, the product(s) inventory count is deducted from on hand. 

A fulfillment is a list of items that need to be picked and packed to fulfill an order. When the online order item(s) have been picked, packed and shipped to the customer, you're able to update the status and mark the order as complete (fulfilled).

This done using the Fulfillments page (Sell -> Fulfillments).

Orders for delivery

When an online order for delivery is placed through your online store and synced to Vend, it will appear in the Fulfillments page (navigate Sell -> Fulfillments) with the order type Delivery

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The Status will detail whether the fulfilment is NewIn Progress or Packed. Expanding the sale will display what products need to be picked and the delivery details.

There are two ways to fulfill your order(s):

If picking the order manually, when an order has been picked and shipped, the status can be updated by selecting the order on the Fulfillment page, clicking to expand and selecting Mark as Shipped.

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The order status will then be updated to Delivery, Completed in Vend, and Fulfilled in Shopify, or Completed in BigCommerce or WooCommerce.

The order will then be removed from the Fulfillments page. To access the order once completed, navigate to Sell -> Sales History.

  Important

Some online orders will need to be fulfilled by more than one outlet due to stock levels. This will display as separate fulfillments on the Fulfillments page, filtered by outlet.

An online order cannot be marked as partially fulfilled. If an online order is split between two different outlets to be fulfilled, and one outlet marks the sale as “packed”, the entire order is still in an “unfulfilled” status.

Click & Collect

When an online order for Click & Collect is placed through your online store and synced to Vend, it will appear in the Fulfillments page (navigate Sell -> Fulfillments) with the order type Pick Up

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The Status will detail whether the fulfilment is NewIn Progress or Packed. Expanding the sale will display what products need to be picked and put aside for collection, as well as the customer details.

There are two ways to fulfill your order(s):

If picking the order manually, when an order has been picked and packed for collection the status can be updated by selecting the order on the Fulfillment page, clicking to expand and selecting Mark as Pick Up.

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The order status will then be updated to Pick Up, Completed in Vend, and Fulfilled in Shopify, or Completed in BigCommerce or WooCommerce.

The order will then be removed from the Fulfillments page. To access the order once completed, navigate to Sell -> Sales History.

  Note

If you are already connected to BigCommerce, you will need to re-connect or update your Vend app in BigCommerce’s marketplace in order to use Vend's Online Order Fulfillment feature.

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