If your Vend store is connected to your BigCommerce, Shopify or WooCommerce store, you will be able to quickly see, manage and fulfill orders in the Vend Sales History.
What is fulfillment?
When an online order is made and synced through to Vend from your e-commerce platform, the product(s) inventory count is deducted from on hand.
Fulfillment is when the online order item(s) have been physically picked and readied for delivery to or collection by, the customer, and you're able to mark the order as complete (fulfilled).
Fulfilling an order in Vend
When an order is placed on your online store, it will appear in your Vend Sales History (navigate Sell -> Sales History) with the order status Delivery, Unfulfilled.
The Sold by section will note which e-commerce platform the order was made in.
There are two ways to fulfill your order(s):
- Using the Scanner by Vend App
- Manually picking the order
If picking the order manually, when an order is fulfilled and sent out for delivery, find it in the sales in Sales History, click Edit and select Mark as Complete
The order will then be marked as Fulfilled in Shopify, or Completed in BigCommerce or WooCommerce, and Delivery, Completed in Vend.
If you are already connected to BigCommerce, you will need to re-connect or update your Vend app in BigCommerce’s marketplace in order to use Vend's Online Order Fulfillment feature.