Why Can't I Scan a Product Barcode into the SKU Field on iPad?

Problem

Scanning a product barcode into the SKU field while on iPad returns an error. 

Setup

  • Vend on iPad
  • Socket Mobile Scanner

Cause

The Vend App, like other iOS apps, uses Safari to load certain pages like the Products page. When scanning a barcode into the SKU filed on this page, Safari is not receiving the information correctly. 

Solution

There are a couple of workarounds for this:

  1. Use the Google Chrome app on iPad 
  2. Delete and re-enter the last digit of the SKU.

 

 

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