Hi. How can we help?

Search

Why Can't I Scan a Product Barcode into the SKU Field on iPad?

Problem

Scanning a product barcode into the SKU field while on iPad returns an error. 

Setup

  • Retail POS on iPad
  • Socket Mobile Scanner

Cause

The Retail POS App, like other iOS apps, uses Safari to load certain pages like the Catalog -> Products page. When scanning a barcode into the SKU filed on this page, Safari is not receiving the information correctly. 

Solution

Update the Retail POS app to 3.9.1 or higher

Was this article helpful?

0 out of 1 found this helpful