Why Can't I Scan a Product Barcode into the SKU Field on iPad?


Scanning a product barcode into the SKU field while on iPad returns an error. 


  • Retail POS on iPad
  • Socket Mobile Scanner


The Retail POS App, like other iOS apps, uses Safari to load certain pages like the Catalog -> Products page. When scanning a barcode into the SKU filed on this page, Safari is not receiving the information correctly. 


Update the Retail POS app to 3.9.1 or higher

Did this answer your question?
Have more questions? Contact us so that we can help you out.