What do each of the statuses mean for online and in store orders?

Setup

  • Vend for Mac or PC
  • BigCommerce or WooCommerce Integration 

Answer

On the Fulfillments page (Online Orders)

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • New: these are new orders that have synced through need to be picked
  • In Progress: these are orders assigned to a person using the Scanner app and are currently in the process of being picked. The In Progress status is view-only in the Vend web app and cannot be assigned outside of the Scanner app.
  • Packed: these orders have been picked and packed already, either awaiting shipping or customer pickup.

On the Sales History page (In Store Orders)

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • Unfulfilled: an unpicked order, or an order that has yet to reach the customer
  • Fulfilled: the order has been shipped to customer or picked up

Additional information

What is Fulfillment in Vend?
Online Order Fulfillment in Vend
In Store Order Fulfillment in Vend

 

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