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What do each of the statuses mean for online and in store orders?

Setup

  • Retail POS for Mac or PC
  • BigCommerce or WooCommerce Integration 

Answer

On the Fulfillments page (Online Orders)

Navigate to Inventory -> Fulfillments:

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • New: these are new orders that have synced through need to be picked
  • In Progress: these are orders assigned to a person using the Scanner app and are currently in the process of being picked. The In Progress status is view-only in the Retail POS web app and cannot be assigned outside of the Scanner app.
  • Packed: these orders have been picked and packed already, either awaiting shipping or customer pickup.

On the Sales History page (In Store Orders)

Navigate to Sell -> Sales History:

  • Delivery/Pickup: the order types to indicate whether an order needs to be packed a specific way. I.e in a shipping package, or bag for collection.
  • Unfulfilled: an unpicked order, or an order that has yet to reach the customer
  • Fulfilled: the order has been shipped to customer or picked up

Additional information

What is Fulfillment in Retail POS?
Online Order Fulfillment in Retail POS
In Store Order Fulfillment in Retail POS

 

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