Marsello discount not applying on Vend Sell Screen, but still being redeemed in Marsello

Problem

Retailer applies a Marsello Reward for a customer, but it does not add to the Vend Sell Screen. In Marsello, the reward shows as being redeemed.

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • Marsello Integration 

Cause

The Marsello Discount product in Vend has been deleted.

Solution

Contact Support. The Support team can restore this product for you. 

Additional Information

The phone number for Vend Support can be found here