When setting up the BigCommerce integration it is important to set up your taxes so that they match across Vend and BigCommerce to ensure your prices sync correctly and you are collecting the correct tax on both Vend and BigCommerce. If you are unsure what the taxes are that you should be charging, please reach out to your accountant to make sure you are charging the correct taxes for the country that you are operating in.
- Once your Vend and BigCommerce accounts are connected, Vend becomes the system of record.
- You should manage your product catalogue, pricing and inventory information in Vend to ensure everything stays accurate and up-to-date.
- BigCommerce feeds important information back to Vend such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.
- Please click the following link for more on how to use the BigCommerce integration!
It is important to note that when a BigCommerce order comes through to Vend, the Vend account default tax name (not the outlet default) is recorded on the sale. This is the tax set when your store was originally set up.
The sale will be recorded under the account default tax name regardless of the actual tax charged on BigCommerce.
If your Vend account is set up as a tax-inclusive store in Vend, you need to make sure your BigCommerce account is set up as tax inclusive as well. You will need to select Yes, I will enter prices inclusive of tax. For further instructions on the set up on BigCommerce please have a look here: BigCommerce Tax Overview
If your Vend account is set up as a tax-exclusive store in Vend, you need to make sure your BigCommerce account is set up as tax exclusive as well. You will need to select No, I will enter prices exclusive of tax. For further instructions on the set up on BigCommerce please have a look here: BigCommerce Tax Overview
For more questions about the way your taxes need to be set up on BigCommerce please reach out to BigCommerce Support.