How to set up taxes when using the BigCommerce integration

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When setting up the BigCommerce integration it is important to set up your taxes to match across Retail POS and BigCommerce. This will ensure prices sync between both platforms correctly and that tax is being collected correctly on both Retail POS and BigCommerce. If you are unsure what the taxes are that you should be charging, we recommend speaking with an accountant to make sure you are charging the correct taxes for your business.

  Important

  • Once your Retail POS and BigCommerce accounts are connected, Retail POS becomes the system of record.
  • You should manage your product catalog, pricing, and inventory information in Retail POS to ensure everything stays accurate and up-to-date.
  • BigCommerce sends important information back to Retail POS, such as online sales, new customer or existing customer information associated with a sale, and inventory from a sale to keep stock levels in sync.

For further information on the BigCommerce integration, refer to our How to use the BigCommerce integration guide.


It is important to note that when a BigCommerce order comes through to Retail POS, the Retail POS account Default sales tax (not the outlet default) is recorded on the sale. This is the tax set when your Retail POS store was set up and can be found by navigating to Setup > General.

The sale will be recorded under the account Default sales tax regardless of the tax charged on BigCommerce.

Tax Inclusive

If your Retail POS account is set up as a tax-inclusive store in Retail POS, you need to make sure your BigCommerce account is set up as tax inclusive. You will need to select Yes, I will enter prices inclusive of tax. For further instructions on the set up on BigCommerce, refer to BigCommerce Tax Overview.

Tax Exclusive

If your Retail POS account is set up as a tax-exclusive store in Retail POS, you need to make sure your BigCommerce account is set up as tax exclusive. You will need to select No, I will enter prices exclusive of tax. For further instructions on the set up on BigCommerce, refer to BigCommerce Tax Overview.

For more information about how taxes need to be set up on BigCommerce, refer to the BigCommerce Help Center or reach out to BigCommerce Support.

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