Why do my Revenue and COGS show a discrepancy between Vend and Xero when there are no errors?

Question

Why does my reporting in Vend and Xero show discrepancies with Vend being greater than Xero when all my sales data has been posted over?

Setup

  • Vend for Mac/PC
  • Xero Integration
  • Ecommerce Integration

Answer

If there is a separate Register for Ecommerce, this register is not closed daily similar to other registers causing the dates for sales under the Ecommerce register to show up on a different date in Xero compared to Vend.

Additional Information

To prevent this, ensure that the Ecommerce Register is closed in the same day as other registers or if reports are checked on a monthly basis, to close the register within the same month it was opened.