How to process refunds on Clover

Setup

  • Clover Flex/Mini
  • Vend for Mac or PC
  • Vend on iPad 

If the refund is for a same day transaction

  1. Select the Sell tab
  2. Select the Sales History tab
  3. Identify the transaction
  4. Select Return Items
  5. Select Refund
  6. Select the appropriate payment type to complete the refund
  7. On the Clover device, verify that the transaction has been refunded in Transactions

If the refund is for a different day transaction

  1. Select the Sell tab
  2. Select the Sales History tab
  3. Identify the transaction
  4. Select Return Items
  5. Select Refund
  6. The Clover device will now prompt for the original payment method to process the refund
  7. Sale should now close

Additional Information

If processing a refund for a same day transaction without the card present, follow the same steps above.

If processing a refund for a different day transaction without the card present, find the sale in the Clover device and refund it manually in Transactions. On Vend, park the sale and apply the refund manually.