How can I change the Register used to pay off a Customer's account balance?

Question

I've paid off a Customer's account balance using the Pay Account Balance option but selected the wrong Register. How can I fix it so the payments appear under the correct Register Closure?

Setup

  •  Vend for Mac or PC

Answer

You have to delete the payments from all the affected Account Sales and then pay off the balance again using the correct Register information. If your Register is still open, the Register Closure report will update accordingly. If it was closed after the balance was paid off initially, please contact Vend Support to recalculate it.

Additional Information

How to manually pay for a customer's account balance