Scanner by Vend not loading inventory counts

Problem

When trying to load a stocktake in the scanner app, the inventory count loads indefinitely.

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • Scanner by Vend

Cause

This is because of out of date information stored on your device which is interfering with the operation of Scanner by Vend. 

Solution

Reinstalling the scanner app will resolve this issue.