Why is the Gift Card product not showing in my store after enabling Gift Cards?

Question

I've enabled Gift Cards in my Vend store after previously having them disabled, but the Gift Card Product is not showing in my store?

Setup

  • Vend for Mac or PC
  • Vend on iPad

Answer

Your Gift Card product will be set to inactive. To make it active again please follow the below steps:

Vend for Mac or PC:

  1. Click on Products
  2. Search for "Gift Card" on the products page, ensuring that you change the Status filter to "All Statuses"
  3. Click the toggle button under the Active column for the Gift Card product to make it active again
  4. Your Gift Card product will now be active and available to search for on your Sell Screen

     

Vend on iPad:

  1. Tap on the 3 striped icon on the top left-hand corner
  2. Tap Dashboard
  3. Tap on Products
  4. Search for "Gift Card", ensuring that you change the Status filter is set to "All Statuses"
  5. Tap the toggle button under the Active column for the Gift Card product to make it active again
  6. Your Gift Card product will now be active and available to search for on your Sell Screen

Additional Information

Vend Gift Cards