Promotion starts working late/early

Problem

A promotion starts working before or after the time it was set to start working.

Setup

  • Vend for Mac or PC

Cause

This is caused by the timezone being set incorrectly on a per outlet basis. The timezone for the account may be correct, however, the outlet timezone is not.

Solution

  1. Click Setup
  2. Click Outlets and Registers
  3. Click Edit Outlet
  4. Find the Time zone near the bottom of the page
  5. Click on the box to the right of Time zone
  6. Select the correct time zone from the list