How to recreate a gift card sale

Objective

To recreate a gift card sale for missing or incorrect gift card numbers

Setup

  • Vend for Mac or PC

Steps

Voiding the original sale:

  1. Click Sales Ledger
  2. Search the sale
  3. Click the sale
  4. Click Void

Recreating the sale:

 

  1. Click Sell
  2. Select the Gift Card product
  3. Type/Scan the Gift Card number
  4. Enter the Gift card Value
  5. Click Pay and select the payment type: Cash (don't worry if you originally took credit card payment, you can change in via the Sales Ledger)

Change the payment type to card (if required):

  1. Click Sales Ledger
  2. Search the sale
  3. Click on it to expand
  4. Click on the pencil icon next to the cash payment type
  5. Select the correct payment type in the Payment Type dropdown
  6. Click Replace

Move the sale to a previous date (if required): 

  1. Click Sales Ledger
  2. Search the sale
  3. Click the sale
  4. Click Edit Sale
  5. Click the Sale Date field and select the date of the sale