Why do Shopify sales have a balance remaining?

Question

Why does Shopify sales have a balance remaining?

Setup

  • Vend for Mac or PC

Answer

The sales on Shopify were auto-discounted or part of a promotion; this is not supported by the integration.

For discounts on Shopify to sync over to Vend, sale-level discount codes will need to be used.

This can also happen if you are still awaiting payment, the sales will come into Vend as Closed sales. However, there will be a balance remaining in the sale. 

Additional Information

Do Vend Promotions sync to Shopify? 

How to run a promotion or sale on Shopify

Why are my Shopify sales not getting included in my Register Closure?