Vend keeps logging out during a sale

Problem

When making a sale, Vend keeps logging out and the user needs to input login details again to get back to the Sell Screen. 

Setup

  • Vend for Mac or PC
  • Google Chrome

Cause

The cache needs to be cleared.  

Solution

  1. Navigate to chrome://settings/clearBrowserData
  2. On the Advanced tab, change the Time Range to All Time
  3. Ensure the first 4 boxes and the last box 'Hosted app data' are all checked
  4. Click Clear data