How to remove a payment made to a Layby sale

Objective

Remove a payment made on a Layby sale.  

Setup

  •  Vend for Mac or PC

Steps

  1. Sign in to Vend as an admin or manager
  2. Click Sales Ledger
  3. Search for the sale
  4. Click on the sale
  5. Click Apply payment / refund
  6. Select the payment type 
  7. Type the amount (this should be a negative amount, -10 for example)
  8. Select a date/time for the payment
  9. Click Save

Additional Information

If this was a legit credit/debit card payment taken on the payment terminal during point sale then a refund needs to be processed on the payment terminal to return the money back to the customer.