How to process an exchange that originated from Shopify

Objective

To process an exchange that originally came from Shopify.

Setup

  • Vend for Mac or PC
  • Vend on iPad
  • Shopify Integration

Steps

Process the refund as normal on Shopify.

In Vend:

  1. Click Sell
  2. Click Sales History
  3. Search for and click on the sale
  4. Click Return Items
  5. Search for and add exchanged products to the sale
  6. Click Exchange
  7. Select your Shopify payment type that you have selected on your Shopify settings page. In the example below, the payment type is set to 'Shopify Payments', but this could be different for you.

Additional Information

Shopify Help Centre - Exchanging an item

Your Shopify payment type is located in your Shopify addon page.

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