Objective

To fix duplicate invoice numbers by voiding one of the duplicate sales and recreating it. 

Setup

• Retail POS for Mac or PC 

Steps

Void the sale:

1. Navigate to Sell
2. Add the products, discounts etc to mirror the previous sale
3. Click Park Sale
4. Add a note if required, then click Park Sale
5. Navigate to sales history
6. Locate the sale
7. Click to expand
8. Click Apply payment/refund
9. Select the payment type from the drop-down
10. Type the amount (for a refund type -X)
11. Select a date/time for the payment
12. Click Save
13. Back on the sale again
14. Click Edit Sale
15. Enter the correct sale date and time 
16. Click Save

Additional Information

• The invoice/receipt number for the recreated sale will be in sequence for the current day. 
• When manually applying a payment to a sale, the payment will be contained in the current open Register Closure.

Why do I have duplicate invoice numbers?