An Inactive product is not showing in inactive section


Latest update: - Nathan Payne

Problem

 An Inactive product is showing in the All tab, but not the Inactive tab in the Products page. 

Setup

  •  Vend for Mac or PC
  •  Vend on iPad

Cause

Vend is filtering the product(s) into the correct list.  

Solution

  1. Search for the product that isn't showing in the Inactive tab
  2. Click the All tab
  3. Click Export
  4. Ensure the product active column is set to 0
  5. Delete the inventory column(s) so you don't make any stock adjustments
  6. Save the CSV
  7. Re-import the CSV into Vend

Additional Information