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How to add a sale missing from the sales history


Recreate a sale missing on the sales history.


  • Retail POS for Mac or PC
  • Retail POS on iPad


  1. Navigate to Sell
  2. Add the products, discounts etc to recreate the missing sale
  3. Click Park Sale
  4. Add a note, then click Park Sale
  5. Navigate to the sales history
  6. Locate the sale
  7. Click to expand
  8. Click Apply payment/refund
  9. Select the payment type from the drop-down
  10. Type the amount (for a refund, type in a negative amount)
  11. Select the register from the drop-down
  12. Select a date/time for the payment
  13. Click Save
  14. Click Edit Sale
  15. Enter the correct sale date and time 
  16. Click Save

Additional Information

  • Confirm that you have received the payment before recreating the sale. 
  • When manually applying a payment to a sale, the payment will be applied in the current open Register Closure.

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