Objective
Recreate a sale missing on the sales history.
Setup
- Retail POS for Mac or PC
- Retail POS on iPad
Steps
- Navigate to Sell
- Add the products, discounts etc to recreate the missing sale
- Click Park Sale
- Add a note, then click Park Sale
- Navigate to the sales history
- Locate the sale
- Click to expand
- Click Apply payment/refund
- Select the payment type from the drop-down
- Type the amount (for a refund, type in a negative amount)
- Select the register from the drop-down
- Select a date/time for the payment
- Click Save
- Click Edit Sale
- Enter the correct sale date and time
- Click Save
Additional Information
- Confirm that you have received the payment before recreating the sale.
- When manually applying a payment to a sale, the payment will be applied in the current open Register Closure.