Why are some Customer's names blank?


Latest update: - Andrea Montes

Question

Why do I have Customers on my account with blank name and surname?

Setup

  • Vend for Mac or PC
  • Vend on iPad

Answer

There can be different reasons why this happened:

  • There was an order from Shopify with the same e-mail address of a Customer in Vend but without a first_name and last_name. 
  • The Customer was added into Vend from a third party integration.
  • The Customer was created with spaces as first and last name. 
  • The Customer was deleted and after 30 days, the information disappeared due to GDPR compliance.

Additional Information

Why are my Shopify order syncing to the sales ledger with a blank customer name?

Vend and the General Data Protection Regulation (GDPR)