How to process returns on layby sales


How to return items on a layby sale when they cannot be deleted from the sell screen.


  • Retail POS for Mac or PC
  • Retail POS for iPad


  1. Go to Sell
  2. Click on Sales History
  3. Filter for layby sales
  4. Click Search
  5. Click continue sale arrow
  6. On the sell screen, add the product for return
  7. Enter negative quantity
  8. Pay balance

Additional Information

Why are my sales line "locked"?

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