A partial payment has been made on a sale in process, but the sale needs to be cancelled. How to refund the processed partial payments on this sale?
- Retail POS for Mac or PC
The sale first needs to be saved as an On Account sale and then a return/refund needs to be processed on it.
- Add a customer to the sale
- Click On Account
- Click Sell
- Click Sales History
- Locate the On Account sale that needs to be refunded and click on it to expand
- Click Continue Sale
- Add the products in the sale back to this sale with negative quantity
- Click Refund
- Process the refund with the payment type that the partial payment was made