Why is the loyalty earned on a sale incorrect?


Latest update: - Vikram Doad

Question

Why is the loyalty earned on a sale that has a discount more than it should be?

Setup

  • Vend for Mac or PC
  • Vend for iPad

Answer

Using the add discount button to apply an adjustment to an entire sale (either percentage or dollar amount discount) will not change the loyalty earned for products in this sale. They will accrue loyalty based on the original price and not the discount amount.

This does not apply to sales discounted using product-specific/in-line discounts these will accrue loyalty based on the discounted price. 

Additional Information

Setting up and using loyalty in Vend