Does voiding a sale from Vend Ecommerce refund the customer?

Setup

  • Vend for Mac or PC
  • Vend Ecommerce

Answer

No - Voiding an order from Vend Ecommerce does not automatically refund the customer. You will need to refund the customer on your gateway's platform.

Additional Information

Vend Ecommerce gateways will be Stripe, Paypal Express, DPS Payment Express, or Authorize.Net.

If you are using Vend Gift Cards, the money will be refunded to the Gift Card instead.