Can I exchange or refund an Afterpay sale on Retail POS (X-Series)?

Setup

  • Retail POS for Mac or PC
  • Retail POS for iPad

Answer

No, exchanges and refunds for Afterpay sales cannot be processed in Retail POS.

The only way to remove an Afterpay sale is to void the sale and reprocess it, however voiding the sale will NOT refund the original payment — this will need to be done manually.

Please contact Afterpay directly for further assistance on manually refunding Afterpay payments through Afterpay.

Retail POS is unable to support any Afterpay queries. Please contact Afterpay directly via the Contact Us page here.

Additional information

Voiding Sales Using the Retail POS Sales History

Taking Payments with Afterpay

Did this answer your question?
Have more questions? Contact us so that we can help you out.