"Not quite there. See what‘s required to redeem this code" error

Problem

A promotion is setup with valid date range and conditions but applying the promo code on the Sell Screen returns a "Not quite there. See what‘s required to redeem this code" error?

Setup

  • Vend for Mac or PC
  • Vend on iPad 

Cause

The price was changed on one or more products on the sale. Promo codes will only work with the set retail price of the product. 

Solution

The retail price of the product must be set and should not be edited on the Sell Screen for the promo code to apply.